PRIVACY POLICY & COOKIES

Here at Lullabee Fabrics we are committed to protecting and respecting your privacy. Like anywhere you shop online we collect personal information. This helps improve shopping experiences and in the unlikely event that there is a problem with your order we can deal with it quickly. 

Lullabee Fabrics is a trading name of the limited business: BODI DESIGNS LONDON LTD and our company registration number is 8421661

Our registered address is: 64 Gough Road, Leicester, LE5 4AN, UK.

WHAT INFORMATION DO WE USE?

We will collect and proceed the following data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. It only includes basic personal data required for you to be able to use our site, subscribe to our service, search for a product, place an order on our site, other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.
  • Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
  • Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information. 

HOW DO WE USE THIS INFORMATION?

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
  • This is information about you that you give us by filling in forms on our site lullabeefabrics.com or by corresponding with us by phone, or e-mail. However recently we have had to make some changes to the way we use the data you give us because of Facebook changes; unfortunately we now have to share your details and behaviours. But it's not all bad news you can stop the data being collected by using browser-based ad blockers. The other good news is we still do not store your credit card details on this website. It only includes basic personal data required for you to be able to use our site, subscribe to our service, search for a product, place an order on our site, participates in discussion boards or other social media functions on our site, enters a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
  • to notify you about changes to our service.
  • Information we collect about you. We will use this information:
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purpose.
  • With regard to each of your visits to our site we will automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • Information we receive from other sources. We will combine this information with information you give to us and the information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

HOW DO WE SHARE YOUR INFORMATION?

You acknowledge and agree that from time to time we have the right to share your personal information with:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  • Selected third parties including:
  • PayPal (Europe) S.à r.l. et Cie, S.C.A. for processing payments;
  • Shopify web payments., for processing payments;
  • analytics and search engine providers that assist us in the improvement and optimisation of our site;

We will disclose your personal information to third parties:

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions and other agreements; or to protect the rights, property, or safety of Lullabee Fabrics, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHAT WE WOULD ALSO LIKE TO DO WITH THE INFORMATION

At Lullabee fabrics, we take your privacy seriously and will only use your Information as mentioned above.

However, from time to time, we would like to inform you of any future offers or how we are doing. This information is not shared with third party and you can unsubscribe at any time via email at info@lullabeefabrics.com.

WHERE DO WE STORE YOUR INFORMATION?

All Information we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union.

Royal Mail OBA (Online Business Account)

All of our online shop orders are sent out via Royal Mail. In order to print the shipping label, Royal Mail stores your name and shipping address. Having this information in Royal Mail allows us to see when your order was dispatched, and also allows us to track your order.

FedEx and UPS

Some of our online shop orders are sent out via FedEx/UPS In order to print the shipping label, the courier stores your name and shipping address. Having this information in the above couriers allows us to see when your order was dispatched, and also allows us to track your order.

Gmail

We use Gmail for all our company email. If you contact us on any email address ending in @lullabeefabrics.com or @lullabeefabrics.co.uk, your email address and email content will be stored on Gmail’s servers.

Payments

We use both Paypal & Shopify Payments as e-commerce payment providers. When you place an order with us we receive your name, email address, phone number, billing address and shipping address via the payment provider you choose. We DO NOT store any payment details.

No other third parties that are not mentioned in the Privacy Policy have access to your personal data unless the law allows them to do so.

Once we have received your information, we have a Data Protection regime in place to oversee the effective and secure processing of your personal data and we will use strict procedures and security features to try to prevent unauthorised access.

However and unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site at the transmission stage; any transmission is at your own risk.

HOW LONG DO WE KEEP YOUR INFORMATION FOR?

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed if requested.

The Information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

WHAT ARE YOUR RIGHTS?

If at any point you wish to know which Information we are processing about you, or if you do not wish for us to process your Information anymore or if you believe the Information we process on you is incorrect or obsolete you can request to see this Information and/or have it corrected or deleted by us by contacting us at info@lullabeefabrics.com.

If you wish to raise a complaint on how we have handled your Information, please contact us at the email address above to have the matter investigated.

If you are not satisfied with our response or believe we are processing your Information not in accordance with the law you have the right to complain to the Information Commissioner’s Office https://ico.org.uk/

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and notified to you by e-mail.

 

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see the below information. 

WHAT ARE COOKIES?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

HOW DO WE USE COOKIES?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

HOW TO CONTROL COOKIES

You can control and/or delete cookies as you wish - for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.